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Customer Verify: A Simple, Secure Way to Authenticate Customers
Traditional identity verification methods like DOB or SSN can be easily compromised. Customer Verify adds an extra layer of security by sending a unique authentication code to the customer’s phone - helping banks quickly and securely confirm identities before completing a transaction or providing account access.
How it Works:
When a customer contacts the bank - whether by phone, chat, or in person - Customer Verify sends a one-time code to their mobile device. The customer simply provides the code to confirm their identity, adding a fast and reliable security step beyond traditional verification methods.
Key Benefits:
Key Features:
See the full list of product features: Download the product sheet here.
Introducing QuickConfirm
Expand your customer verification process further with QuickConfirm, a dynamic extension of our proven Customer Verify solution. QuickConfirm is engineered to facilitate instant two-way communication via SMS, enhancing your security framework.
Consider these real-life examples:
- Wire Transfers: A potentially high-risk transaction, such as a wire transfer, is flagged in your system. Instead of engaging in time-consuming phone calls or manual checks, QuickConfirm allows you to instantly send an SMS to the customer: 'Did you request a wire transfer to XXX in the amount of $1,234.56? Please confirm by replying Y or N.'
- Check Authenticity: In light of the growing instances of check fraud, QuickConfirm enables you to swiftly query your customer: 'Did you write a check to XXXX in the amount of $1,234.56? Please confirm by replying Y or N.'
Watch this short video to see how QuickConfirm can help reduce fraudulent activity.
These instantaneous checks significantly narrow the window for fraudulent activities, ensuring peace of mind for both your bank and your customers. QuickConfirm, like Customer Verify, is seamless and effortlessly integrates with your existing systems, fortifying your institution's security measures.
A real-time customer authentication solution with flexible pricing
Annual pricing plan options are available and are based on the monthly number of verifiable transactions that your bank needs. To learn more, please contact us so we can discuss how Customer Verify can best fit the needs of your bank or credit union.
Building the case for Customer Verify
When it comes to high-risk, high-value transactions, customer ID verification using DOB and SSN isn’t enough or secure. These identity markers are most likely on the dark web and are often comprised.
In fact, with the cost of fraud being up to 13% higher than before the pandemic, nationally, banks lose millions of dollars to fraud each year. Now more than ever, banks need to have a real time customer authentication solution in place when performing high-risk, high-value transactions.
The solution? Customer Verify, it is a user-friendly tool for banks and credit unions that provides an instant, real-time authentication by using the customer’s mobile phone number with an SMS text verification code.
Interested in how Customer Verify works with other BankWise modules?
Customer Verify is one of many standalone products within our Happy Banker product suite, including: Debit Card Dispute Case Management, High Risk Customer Monitor, Overdraft Review, Real Time Account Transaction Alerts, and Business Dropbox® File Share.
Like all our products, it easily integrates with core systems like FIS Horizon®.
Visit Happy Banker to learn more.
Your next step
Tackle banking fraud prevention. Improve your bank’s safeguards to minimize risk associated with these types of transactions while improving your staff and customer experience.
Take a Free test drive of Customer Verify today.
Not ready? Please schedule a time to chat so you can see how quick and user-friendly Customer Verify is to use.